Your Privacy, Our Commitment
At stories.mudra, we believe trust is as precious as the heritage we celebrate. This policy explains how we protect your information when you visit our platform — because transparency is part of our tradition.
What We Learn About You
When you explore stories.mudra, shop with us, or simply browse our collections, we may collect:
- Your name and contact details (email, phone number)
- Delivery addresses where your stories.mudra pieces will arrive
- Payment information to complete your orders securely
- Your browsing patterns and preferences through cookies and similar technologies
This information helps us serve you better — from ensuring your order reaches you safely to understanding which heritage designs resonate most with our community.
How Your Information Serves You
Every piece of data we collect has a purpose:
We process and ship your orders with care. We keep you informed about your jewelry’s journey to you. We personalize your experience based on what speaks to your style. We provide support when you need assistance. We continuously improve our platform to make your stories.mudra experience seamless.
Think of it as the way a master craftsman remembers your preferences — except we do it digitally.
When We Share Your Information
stories.mudra works with trusted partners to bring heritage luxury to your doorstep. Your information may be shared with:
Service Providers & Technology Partners
Including AI systems that help us understand and serve you better. These partners assist with:
- Delivering products to your address
- Processing payments securely
- Creating personalized recommendations based on your preferences
- Running marketing campaigns that celebrate Indian heritage
- Preventing fraud and protecting your account
Business Associates & Logistics Partners
Some partners may operate outside India, but your data remains protected under this policy regardless of geography. They help us with:
- Order fulfillment and delivery
- Customer experience enhancement
- Market research and insights
- Promotional campaigns
- Personalized advertising
Our Seller Community
stories.mudra connects you with artisans and sellers who bring these designs to life. Limited information may be shared to fulfill your orders.
Legal Obligations
Sometimes, sharing information isn’t a choice — it’s a legal requirement.
We may disclose your data to government or law enforcement agencies when:
- Court orders, subpoenas, or legal processes demand it
- Our Terms of Use or Privacy Policy need enforcement
- User safety, rights, or public welfare require protection
We take these situations seriously and share only what’s legally necessary.
If Our Business Evolves
In the event stories.mudra merges with, is acquired by, or restructures with another entity, your data may transfer to the new organization. Rest assured — they must honor the same privacy commitments we’ve made to you.
Beyond Our Platform
You may encounter links to other websites while browsing stories.mudra. Once you click away from our domain, we cannot control or be responsible for their privacy practices. We encourage you to read their policies before sharing any information.
How We Protect Your Data
We employ industry-standard security measures — encryption, secure servers, access controls — to shield your information from unauthorized access or misuse.
However, honesty matters to us: no digital system is completely invulnerable. By using our platform, you acknowledge the inherent risks of online data transmission.
Your responsibility: Keep your account credentials private. Never share your password with anyone.
Your Communication Choices
Promotional emails and marketing messages are meant to delight, not overwhelm.
You can opt out anytime by:
- Clicking “Unsubscribe” at the bottom of any marketing email
- Visiting our Help Centre to manage your preferences
You’ll still receive essential order confirmations and account updates — we need those to serve you properly.
About Advertisements
stories.mudra partners with advertising networks that may collect non-personal browsing data to show you relevant ads across the web.
To disable personalized advertising tracking, adjust your device settings under “Opt out of Ads Personalization.”
A Note About Age
Our platform is designed for individuals legally capable of entering contracts under the Indian Contract Act, 1872. We do not knowingly collect information from anyone under 18.
If you provide information about a minor, you confirm you have the legal authority to do so on their behalf.
How Long We Keep Your Data
We retain your personal information only as long as necessary for:
- The purposes we collected it
- Legal or regulatory requirements
- Resolving disputes or enforcing agreements
Once no longer needed, we securely delete or anonymize your data. In some cases, anonymized information may be retained for research, analytics, or improving our services.
Managing Your Information
Through our Privacy Centre, you have control over your data:
- View and download what we’ve collected about you
- Update or correct your information
- Track the status of your privacy requests
- Request account deletion
For additional rights — such as withdrawing consent, objecting to processing, or appointing a data nominee — contact our support team. We’re here to help.
Questions or Concerns?
Privacy isn’t just policy for us — it’s practice. If you have questions about how we handle your information, reach out to our team. We’ll respond with the same care we put into every stories.mudra piece.